Tackling Front Desk Collections… The Fundamentals

On October 18, 2016, in Collections, by MoneyTree

Every webinar you listen to, any seminar you attend, and all the coaches you follow or work with will tell you collect on the first visit, collect every visit, and better yet, have the patient pre-pay. Is this ideal? Absolutely! Is this reality? Not usually. When trying to decide what to write I considered themes [...]

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The Letters and Forms Needed for Collections

On August 13, 2012, in Billing Questions, Collections, by MoneyTree

Q. Your recent post, “Can you give us any advice on the best way to collect outstanding patient balances?“, was very helpful and we’ve taken steps to set up the process you recommend for our office. The only missing piece now are the letters and other forms needed.  Can you help? A. Great job! We’re [...]

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Can you give us any advice on the best way to collect outstanding patient balances?

On July 24, 2012, in Collections, by MoneyTree

Q. Help! Can you give us any advice on the best way to collect outstanding patient balances? A. Allow us to be perfectly clear…We are not a collection company.  That being said, having been in the chiropractic industry for many years, we get a lot of question about this subject. Even the most process-oriented offices [...]

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Do you have any advice on sending and tracking statements?

On August 30, 2011, in Billing Questions, by MoneyTree

Q. We’ve experienced some staffing challenges in the office and needless to say, our collections processes became lax and we’ve got a real mess on our hands.  We’re really struggling with sending and tracking statements.  Any advice? A. It happens in even the best offices so don’t be too hard on yourself.  Know that it [...]

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